Long story short
Everything is made in-house so you can trust you’ve got the best guys working on your order.
95.4% of our products ship in 48 hours. It’s pretty speedy.
Delivery and service
At Contrado we focus on product quality, great service and a speedy delivery. Thanks to our own one-stop production facility, we dispatch many products within 24 hours of receiving the order. This is because all of our staff and production capabilities are in the same building, ensuring each product is printed and manufactured to the company’s long established high standards. Production times vary according to each product detailed on its' product page, and add shipping time on top. Delivery does not have to be to billing address which is great for ensuring acceptance of the parcel or sending gifts. Contrado does not count weekends or public holidays as production days.
Contrado uses FedEx, DHL, TNT or similar service as our default delivery option. We suggest this service as it includes package tracking and a guaranteed speedy delivery. This service can take as little as 3 days, or as long as 5 days on average, depending on the destination and its accessibility. Shipping costs and time can vary significantly for remote areas, and it may be necessary for Contrado to charge an additional fee. In such a case we would call to discuss the payment before a charge is incurred.
Please be aware that if your Contrado order is to be delivered outside of Australia, you / recipient may incur additional charges that are out of our control. This could be non-reclaimable custom tax as well as administration fees. For shipping for example to US or Japan, please place your order on our US or Japanese international websites to avoid these potential charges. For outside Australia and any non-EU country, we'd advise checking their specific customs on import duty. For orders shipped to the UK & EU, no custom fee apply.
Adverse Weather Conditions
When there are adverse weather conditions, deliveries to some parts of the country can be affected. To minimize delays we work closely with both Royal Mail and FedEx. When your order is dispatched, we will inform you of which courier was used. Information and updates regarding delivery services can be found on Royal Mail and FedEx websites as well as local weather news.